Frequently Asked Questions

Product Questions

How far in advance do I need to book?

You must reserve your transfers at least 24 hours in advance.

When are your phone lines open?

Our phone lines are open everyday of the year from 7am until 8pm CET.

When is your EARLIEST pick-up at the airports ? And Your LATEST?

The earliest pick up from the airports would be at 6am and the latest would be 8pm.

Where do I find the shuttle when I arrive? Will you meet us at the plane?

As we are not a private limo service, we do not meet flights. Upon arrival, and BEFORE collecting luggage, you need to call us on the freephone number 0800 699 699 and one of our friendly, English-speaking operators will tell you where to meet your shuttle.

Are your shuttles non-smoking? Air-conditioned? How many do they seat?

Our non-smoking, air-conditioned vans comfortably seat eight or 14 people with luggage.

You've confirmed my departure time exactly, but not my arrival. How come?

As we are not a private limo service, we cannot confirm arrivals, so instead we have the client call us and we come to you.

How can I be sure you'll be there to pick me up on the scheduled day?

You can always contact us the day before you arrive to reconfirm your reservation.

Why do I have to reserve ? Can't I just hail you down in the street like a taxi?

French transport law states that all of the clients in each of our vehicles must have a pre-booked reservation.

How do I call you from the airport?

Go to any public phone and dial freephone: 0800 699 699.

Why do I have to call your toll-free number BEFORE collecting baggage?

Calling us BEFORE luggage gives your Driver time to get to your pick-up point as you clear customs. Calling AFTER luggage could delay your pick-up.

Why can't I use my cell phone to call you? I hate public phones!

Mobile phones regularly interfere with flight patterns and are nearly impossible for our dispatchers to hear when trying to schedule your pick-up.It would also cost you a lot of money to use your mobile phone in France , why bother when you have a freephone number at your disposal

I need a phone card or Euro coins to call your free phone number?

You do not need any cards or coins to make this FREE CALL.

How long will it take to get to my hotel?

Your estimated times of transport from CDG/Roissy airport (based on post/zip code):
60 Minutes: 75010, 75011, 75017, 75018, 75019, 75020
75 Minutes: 75001, 75002, 75003, 75004, 75005, 75006, 75007, 75008, 75009, 75012
90 Minutes: 75013, 75014, 75015, 75017

Your estimated times of transport from Orly airport (based on post/zip code):
75 Minutes: 75010, 75011, 75017, 75018, 75019, 75020
75 Minutes: 75001, 75002, 75003, 75004, 75005, 75006, 75007, 75008, 75009, 75012
60 Minutes: 75013, 75014, 75015, 75017

How far in advance can I change /cancel my reservation ?

We require at least 24 hours notice of all changes and/or cancellations.

What if my arriving flight is delayed and I miss my shuttle?

So long as you arrive during our operating hours of 6 am - 8pm, we can pick you up, but there may be a wait involved.

My departure pick-up time seems awfully EARLY/LATE. Can I reschedule it ?

We will gladly schedule to the time you wish, but once you do so Parishuttle cannot be held responsible for any missed flights / connections / meetings etc due to client-requested changes.

At which terminal will the Driver drop me off at when I depart?

The Driver will drop you at the terminal of France Hotel Guide .

Will the shuttle take me directly to my terminal? To my hotel?

The shuttle will drop off all clients in a logical manner .Our aim is to get you to your destination as quickly, comfortably and safely as possible.

Do you transport to car rental companies? Train stations? Other airports? From hotel to hotel?

We transport anywhere from inside the 75001 to 75020 zip codes of Paris.

Why do I have to call from the aiport if I made the reservation before my arrival?

Airlines can change arrival terminals and can also arrive late and even early.By calling us BEFORE you collect your luggage we can minimize your waiting time at the airport.

Why must I re-confirm my departure 24 hours in advance if I'm confirmed via email?

Clients will often change locations during their stay in Paris and forget to notify us. Or they will not have access to their email. Re-confirming your location and pick-up time guarantees you do not miss the shuttle.

Do you provide car seats for children under 3 and what is the fee?

We do not provide car seats. Children under 3 are usually small enough to ride on their guardian's lap. Using your own car seat means taking up one adult spot, for which we charge the adult fare.

How much should I tip the Driver?

You do NOT have to tip the driver.

Why do I have to make a reservation ? Can't I just call you from the airport when I arrive?

Pre-paid passengers are our priority and shuttles fill up fast ! It's best to book in advance and benefit from the special rate that is offered uniquely to France Hotel Guide customers.

Do you pick-up at ROISSY?

Roissy and CDG are the same. The full name of the airport is Roissy-Charles de Gaulle.

What color is the Parishuttle Van?

Our vans are either silver or grey and have the logo on the side , front & back of the vehicle.

Reserving On-Line

I got confused with the times on your website and booked a night time flight that reads like 7am. Why are the times wrong?

As our service operates in Europe, we go by the 24-Hour clock (commonly referred to as MILITARY TIME in North America). Please remember this when booking your shuttle.

What if I don't know the zip/post code for where I'm going in Paris?

You can go to to double-check your Parisian address.

The zip/post code of my hotel provided is outside the 75000 area, yet they swear they are inside Paris! What gives ?

The hotel probably gave you their CEDEX zip code. This number is the equivalent of a " PO Box " in the US/UK and is not a recognized address. To book the shuttle, you will need the hotel's actual street address.

I booked a reservation, but signed off the computer before the transaction was completed. How do I confirm my reservation?

Please contact us to check on your pending reservation.

How do I know that you are not going to give my email address to anyone that asks and then I will be inundated with spam and junk mail?

Any information provided by you through this web page comes directly to us at Parishuttle. Your privacy is important to us and we will not disclose information about you to any other person or organization without your consent unless there is an emergency situation or we are legally required to so. We will not send your data to any other third parties and we will not send data to areas where an adequate data protection policy is not in place.

How can I tell if my reservation is confirmed? I experienced some problems booking over the internet.

With each reservation we send out an e mail confirmation with instructions on where to meet the shuttle. If you did not receive this confirmation then you need to contact us immediately.

I tried to book for transport for my hotel in Saint Denis, but your website rejected it. Why?

Unless you are a group of 8 or more we will not go into the suburbs. We mainly transport anywhere from inside the 75001 to 75020 zip codes of Paris. All other areas will need to contact us.

Your website would not take the zip code of my hotel, so I plugged in a fake one. Now you are rejecting my reservation and giving me a refund! Why? I need to take the shuttle!

Unless you are a group of 8 or more we will not go into the suburbs. We mainly transport anywhere from inside the 75001 to 75020 zip codes of Paris. All other areas will need to contact us.

I have been trying to book a seat for this afternoon, but something is wrong with your pathetic system and now I am out of time. You need to fix this immediately. In any case, I have sent an email announcing my arrival and now I am off to the airport and will be unavailable until I arrive. BE THERE WHEN I ARRIVE. I will pay cash to the Driver.

We are sorry we missed you. In future, please note this site is for reservations made at least 24 hours in advance. For all other times, you will need to contact us directly.


What are your rates?

Our rates are 19 euros per person per journey. Infants aged 3 & under travel free of charge providing that they stay in the arms of the parent or guardian.

Your own website lists the price as 27 Euros per person, but I've been charged 17 Euros. Is this a mistake ?

The 17 euros rate is applicable ONLY to clients that use France Hotel Guide.

Is there an extra charge if I have more than 2 pieces of luggage?

You may take one suitcase or large holdall and one piece of hand luggage free of charge. All other suitcases & bags may be charged at a rate of 5 euros per item

I'll be travelling with children. Will there be a discount?

Children 3 years old and under ride free, but using your own car seat means taking up one adult spot, for which you must pay the adult fare of 17 euros.

I'll be bringing along my small dog/cat. Will there be an additional fee for this?

Small pets are no extra charge, but if it cannot ride on your lap then it must be caged and will be charged at a rate of 10 euros.

Do you charge extra for HELP with my luggage?

At the airports there is no charge & the driver will help you as much as he can. If you require the driver to take your luggage into / from your apartment then this is charged at a rate of 10 euros.

Payment Terms

I wish to pay Cash. Can I do this ?

Sorry no we cannot accept cash as all France Hotel Guide customers have pre-booked and prepaid.

What credit cards do you accept? Do you accept VISA?

We accept VISA and MasterCard.

I gave my credit card information on the web page , but did not get a RECEIPT or a confirmation. What now ?

Don’t panic just contact us directly.

I want to pay by credit card, but I don't want to go through the web page. Can't I just call or email you a credit card number?

We do not accept credit cards via email or in the vans. We only accept them via the web page as this is the safest method.

Cancellations and Refunds

Contact us directly at least 24 hours in advance of your transfer.

How do I request a refund?

At least 24 hours before transfer to obtain a full refund otherwise you will only be refunded 50 % of your prepaid fare.

What's the latest time I can cancel to receive a full refund ?

Your credit card would have been charged in advance at the time that you made your reservation.

What if after we reserve we decide to take another mode of transportation? Do you still charge my credit card ?

You must reserve your transfers at least 24 hours in advance.